Frequently Asked Questions

How is my order kept discreet and private?

All information given to to DejaVuOnline.com via electronic commerce, email or direct contact is kept secure and is not shared with anyone outside our organization. Order information is kept only for internal use and support issues.

All orders purchased through DejaVuOnline.com are billed to your credit card and shipped to you discreetly. The name that will appear on your credit card statement will be LBV, LLC. Please make a note of this.

All orders are shipped in discreet plain white or brown boxes or FedEx or UPS Express packages with absolutely no mention of the inside contents and the outside of the package. You will be provided a tracking number and updates via email and available online on our order tracking page.

Your package will have a return address of:

LBV, LLC
59 Lake Drive, Hightstown, NJ, 08520.

Please see our privacy policy and terms of use policy.

Do you offer Free Shipping?

Any order purchased at DejaVuOnline.com over $39.00 is available to be shipped to you for FREE. Your order will be shipped via FedEx Ground, DHL or USPS and will arrive anywhere from 5-10 days for the continental United States and 7-15 days for Alaska, Hawaii and all other rural shipping areas of the country.

Do you ship to any country outside of the United States?

Unfortunately, no. Currently we are only shipping to the United States but this may change in the future.

How do I return a defective or damaged product?

You may request a product return merchandise authorization (RMA) from LBV, LLC. If your item is defective or damaged we will instruct you what to do at this time. We CANNOT accept used or opened items for refund, only exchange for same or similar item. Unopened items with visible damage should be returned immediately for replacement.

Please send support request via our online email form by clicking here

Please see our full Return Policy by clicking here

What types of payment do you accept?

We (LBV, LLC) currently accept VISA, MasterCard and Discover Cards as payment options.

How do I order from DejaVuOnline.com?

Simple, select a category from our extensive list and browse until you find the toy(s) you wish to purchase. Once you have added your item(s) to your shopping cart you may then continue to our secure checkout where you will be asked to provide address, billing and contact information. Our system will then ask you for your credit card details.

Our shipping calculator will present you with a list of available shipping methods and prices. After you have made you selection, you will be asked to verify your order prior to submitting your order to us.

Once your secure online payment has been authorized you will receive a confirmation email and order receipt. As soon as your order ships you will receive a shipping confirmation email with tracking number. You may also check the status of your order anytime after your purchase has been completed by logging into our order tracking page.

Other Questions?

If you do not see the answer to your question here, please contact us either by phone at (760) 598-5889 or online by clicking here.